Reliability Improves Following Turning Point Works
City Centre bus reliability improved by 6.4% in August 2005 compared to the previous month, as services return to normal following the implementation of the new traffic flows under the Turning Point project, NCT’s latest Passenger Charter results show.
Performance for all 6 indicators show that NCT continues to meet targets and passenger expectations and the latest arrival of 11 more buses has increased the low floor fleet further to nearly 85%, with an average fleet age of only 4.6 years.
Actual performance for August is:
1: Service performance – 99.5% of all journeys operated
2: Service reliability – 97.8% of all buses departing the City on time
3: Service reliability – 94.5% of buses departing intermediate stops on time
4: Call centre – 96% of all calls answered by the Travel Centre
5: Fleet – 84% of the fleet now operating with low floor access
6: Fleet – average fleet age now only 4.6 years
Commenting on the latest performance, Anthony Carver-Smith Network Developer and Quality Controller for NCT said, “The latest results show that we are now back on track with our targets and that the service reliability levels bus users have become used to have now been restored”.
NCT Passenger Charter information is displayed in the NCT Travel Centre in the Old Market Square and online at www.nctx.co.uk.
ENDS
Notes to Editors:
The NCT Passenger Charter, launched November 2004, comprises of five aims, which are that we will:
• Deliver the most reliable service possible
• Keep passengers informed about changes to their services
• Supply accessible and understandable information about our services
• Provide safe and comfortable vehicles
• Operate our network with friendly and helpful staff
Six Key Performance Indicators (KPIs) were introduced based on the current external targets and requirements NCT are expected to meet by the government and the Traffic Commissioner. These KPI’s also represent the passenger priorities of having a reliable, punctual service, operated with a modern low floor fleet of buses.
The Six Key Performance Indicators and targets are:
1. Service Performance – to operate at least 99.5% of all journeys
2. Service Reliability – for at least 95% of departures from the City Centre to fall within the Traffic Commissioner’s window of tolerance, “1 minute early, 5 minutes late”
3. Service Reliability – for at least 90% of journeys outside the City Centre to depart timing points and terminal points within the Traffic Commissioner’s window of tolerance, “1 minute early, 5 minutes late”
4. Call Centre – to answer at least 90% of calls
5. Fleet – to have 50% of the operational fleet with low floor entrances by 2010
6. Fleet – to have an average vehicle age of less than 8 years by 2010
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