NCT performance continued to be good in the last quarter of 2005, despite the considerable increases in traffic around the network on the run-up to the Christmas holiday and the change in weather conditions.
Performance for all 7 Key Performance Indicators was:
|
Target |
Performance |
- Service Performance journeys operated
|
99.5% |
99.6% |
- Service Reliability departures from the City Centre to fall within the Traffic Commissioner's window of tolerance, 1 minute early, 5 minutes late
|
95% |
95.5% |
- Service Reliability journeys outside the City Centre to depart timing points and terminal points within the Traffic Commissioner's window of tolerance, 1 minute early, 5 minutes late
|
90% |
92.9% |
- Call Centre call answer rate
|
95% |
95% |
- Fleet low floor operation
|
100% by 2007 |
85% |
- Fleet average fleet age
|
8 years |
4.8 years |
- Go2 excess wait time for a Go2 bus
|
1 minute |
0.52 mins |
As part of the Charter’s development, which has been running for over a year, the target for the Call Centre (KPI 4) was increased from 90% to 95% this quarter and this revised target has been achieved in one of the busiest periods of the year.
New Go2 indicator (KPI 7) has been met, with the average excess wait time for one of NCT’s 15 fast, frequent and direct Go2 buses, being around half the target, at 0.52 minutes. Go2 services account for nearly half of all NCT patronage and bus users can have confidence in the reliability of the Go2 network which has contributed towards increased bus usage in Nottingham and modal shift from the car and onto public transport.
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