Passenger Charter

As Nottingham 's principal transport operator, our aim is to continually improve the standard of our service. This includes every aspect of our network – from punctuality and reliability to staff politeness, vehicle cleanliness, route branding and vehicle allocation.

NCT has identified 7 performance indicators and set a challenging target for each one. These indicators and targets are shown below and we will report our achievements to you on a regular basis.


Our Indicators and Targets

Unlike train companies, bus operators are not required to publish their performance to the public. NCT however, thinks that passengers have a right to know how well we are doing in the areas that affect them the most – reliability, punctuality, Travel Centre and the bus fleet.

Some of these indicators are national targets and NCT has adopted these as our starting point. Some are targets we have set ourselves, based on our experiences and feedback from passengers.

Our indicators are:

Indicator

Target

1

Service Performance - % of journeys operated

99.5%

2

Service reliability - % of services departing City Centre within the window of tolerance “1 min early, 5 mins late”

95%

3

Service reliability - % of services outside City Centre within the window of tolerance “1 min early, 5 mins late”

90%

4

Call Centre - % of calls answered

95%

5

Bus fleet - % of buses with low floor access

100% by 2007/08

6

Bus fleet – average fleet vehicle age

8 years by 2010

7

Go2 average excess wait time

1 min