Nottingham City Transport has marked the end of a 5 year contract operating the University of Nottingham’s Hopper Bus network of services.
After stepping in during September 2013 when the previous operator withdrew at short notice, NCT has successfully operated the campus to campus routes for students, staff and visitors.
David Astill, NCT Commercial & Operations Director explained “Initially to get the contract up and running at such short notice, we worked in partnership with neighbouring bus company trentbarton. They provided drivers whilst NCT provided the buses and the operating base. More recently NCT has provided the full contract with its’ own resources.”
There have been over 4.6 million passengers carried during the period of the contract, with high reliability of 99.7% and high punctuality of 91.5% of buses departing on time. Overall customer satisfaction was also an impressive 83%.
All the drivers employed on the Hopper bus contract have been offered continued employment with NCT and they’ll begin serving customers across the NCT network from mid-August.
David Astill added ‘We are naturally disappointed not to have been chosen as the operator for the new contract, but we are proud of the way we’ve delivered the Hopper Bus service over the last 5 years.”
NCT services 31 via Ilkeston Road to Jubilee Campus and 34 via Derby Road to University Park will continue unchanged.
“We look forward to continuing to welcome students and university staff aboard our hugely successful Uni 31 and 34 services in the new academic year and confirm that our range of discounted student travel cards for 2018/19 are on sale from 1st August“, commented David.