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In-app Student and Under 19 Verification Now Available for NCTX Buses App

1 month ago Tue 3rd Mar 2020

NCT and UONSU promoting in app verification

Students and young people are now benefitting from a transformational customer experience, following the launch of in-app verification, which allows the purchase and use of discounted tickets entirely through the NCTX Buses app.

Allowing customers on-the-go verification of discounted tickets has long been on the wish list of bus operators across the UK. It reduces operating costs, speeds up boarding times and increases customer engagement. 

A machine learning-based system replaces time-consuming ID checks done by drivers or travel centre staff, and allows users to upload and verify their ID by themselves and request verification from any location.

The NCTX Buses app was rated the best bus app in the country last year by Passenger Transport Magazine and Nottingham City Transport are one of the UK’s first operators to take advantage of the new technology. Students have welcomed the change, finding the new approach to verification fast and simple to use.

Jacob Collier, University of Nottingham Students’ Union Community Officer said “I am delighted that NCT have responded positively to our requests for student verification to be made simpler, quicker and easier. This will be of great benefit to our students who can now access the cheaper NCT student fare more easily”.

The positive response will see Nottingham City Transport expanding its student bus ticket coverage to include all routes in Nottingham from later this month.

Anthony Carver-Smith, Marketing Manager at NCT, said “The introduction of in app verification for our under 19 and student tickets is a massive step forward in improving access to these discounted tickets for our customers, who can now verify seven days a week and outside the traditional hours of our Travel Centre”.

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