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Safer Travel Guidance for Customers

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Contact Us

Our Customer Services team are here to help with any queries you have. 

If we've let you down or exceeded your expectations, please use the Online Forms below and refer to our Passenger Charter to see how we handle complaints and praise.

If you have a comment about Robin Hood tickets or wish to report a broken/vandalised bus stop, shelter or ticket machine, please visit the Robin Hood website.

If you have a query about the issue or use of your concessionary bus pass, you need to contact your local council. If you live on our network, this will most likely be Nottingham City Council, Nottinghamshire County Council or Leicestershire County Council.

Updated call centre hours for May late bank holiday

Friday 22nd May 9.00 – 17.00
Saturday 23rd May Closed
Sunday 24th May 2020 Closed
Monday 25th May 2020 Closed
Tuesday 26th May 2020 9.00 – 17.00

Talk to us on Social Media

Call
0115 950 60 70
Mondays to Saturdays: 09:00 – 17:00
Sundays: Closed

Email
[email protected]

Write to us
Nottingham City Transport
NCT Travel Centre
5 South Parade
Old Market Square
Nottingham
NG1 2JS

Visit us

Travel Centre

The Travel Centre is closed until further notice due to the coronavirus outbreak.