Our Customer Services team are here to help with any queries you have.
If we've let you down or exceeded your expectations, please use the Online Forms below and refer to our Passenger Charter to see how we handle complaints and praise.
If you have a comment about Robin Hood tickets or wish to report a broken/vandalised bus stop, shelter or ticket machine, please visit the Robin Hood website.
If you have a query about the issue or use of your concessionary bus pass, you need to contact your local council. If you live on our network, this will most likely be Nottingham City Council, Nottinghamshire County Council or Leicestershire County Council.
Updated call centre hours for May late bank holiday
Friday 22nd May 9.00 – 17.00
Saturday 23rd May Closed
Sunday 24th May 2020 Closed
Monday 25th May 2020 Closed
Tuesday 26th May 2020 9.00 – 17.00