Cookies are small bits of data stored on the device you use to access our websites or apps, which are used to recognise repeat users.

We use cookies to collect data about visitors to our websites and apps, which optimises the functionality of these services.

We use Cookies for the following main reasons:

  • Collecting data about how customers interact and use our services
  • Make our websites and apps easier to use e.g. staying signed in for when you revisit the site
  • Security reasons e.g. to authenticate your identity
  • Provide you with customised content e.g. favourite stops, journeys, buses
  • Improve our services
  • Advertise to you, either directly or through trusted third parties

You can choose to remove or disable Cookies through your browser settings at any time.

The Cookies we use are:







Anonymous cookie to help keep track of a user’s session


Cloudflare ID




This is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if the visitor is in a coffee shop where there are a bunch of infected machines, but the specific visitor’s machine is trusted (e.g. because they’ve completed a challenge within your Challenge Passage period), the cookie allows us to identify that client and not challenge them again. It does not correspond to any user ID in your web application, and does not store any personally identifiable information.






Placed by Stripe to provide fraud protection when a user purchases a ticket using the website.

Visitor Tracking





Used by Google Analytics to preserve user sessions.

Cookie Message




Determines if the user has seen the cookie warning.


User Favourites



Stores the users Favourites (Timetables, Journey Plans, Stops)