Ensuring You Get the Travel You Paid For During the Coronavirus

Last updated Wednesday 4 November 2020

Many of our customers have pre-paid for their travel and we want to ensure you do not lose out on the days you have paid for.

If you have an Easyrider consecutive days travel pass or mobile ticket and you have to self-isolate or are unable to travel for the foreseeable future because of the Coronavirus, we’ll ensure you get the full number of days you’ve paid for.

Refunds

Easyrider Everyday and Easyrider Everyday Further card holders and Students who have purchased travel on their University ID card can apply for a refund for:

  • All unused travel between the last date you used the card and the expiry date of the card
  • A period of travel you did not use the card between two set dates, in the event of you self-isolating or are not able to travel because of government restrictions

The 10% admin fee applied to refunds on Easyrider travel is suspended until further notice.

If you wish to apply for a refund, please complete and return our Refund Form and either email back to [email protected] or post to Nottingham City Transport Travel Centre, 5 South Parade, Nottingham, NG1 2JS.

When we receive your refund application, we will check your card usage and history and this will determine the value of your refund.

Direct Debit 

If you are unable to travel for the foreseeable future, we recommend you cancel your Direct Debit, both at your bank and by emailing [email protected] .

We have temporarily closed the application for signing up to Direct Debits due to the ongoing uncertainty about travel and future government restrictions. Customers who have cancelled their Direct Debit since 1st March 2020 will be able to pay £55 per month for their travel over the phone. Please call 0115 950 60 70 and advise that you were a Direct Debit customer and the agent will check your card history.

If you are unable to travel for a short period of time because you have self-isolated, please complete and return our Refund Form and write Direct Debit on it, and either email back to [email protected] or post to Nottingham City Transport Travel Centre, 5 South Parade, Nottingham, NG1 2JS.

Easyrider Anyday and Easyrider Anyday Further

If you have an Easyrider Anyday or Easyrider Anyday Further card, you don’t need to do anything. If you can’t travel, the days simply stay on the card and don't count down until you use the card again.

Staff Travel Schemes

As the travel has been paid for by your employer, you will need to contact your employer to request a refund. 

You can apply for a refund for:

  • All unused travel between the last date you used the card and the expiry date of the card
  • A period of travel you did not use the card between two set dates, in the event of you self-isolating or are not able to travel because of government restrictions

You will need to speak to your employer about how they are handling the monthly deductions from your salary.

Mobile Tickets

Refunds are available for customers who have purchased consecutive days tickets, such as 7 day, 31 day and Academic Year etc.

If you have a consecutive day ticket you can no longer use in full, you can apply for a refund for the unused travel between the date you contact us and the expiry date for your ticket. The refund will be calculated based on full 24 hour periods you cannot use. Once you are ready to travel again, you can then purchase a new ticket.

If you have to isolate for a period of time or you are unable to use your ticket because of government restrictions, you can apply for a partial refund on the travel between two set dates you couldn't travel.

Please ensure that you contact us immediately to receive your full refund entitlement. Please email [email protected] from the email address associated with your app account.

All mobile tickets expire 12 months after purchase. If you have a ticket that expired during lockdown that you couldn’t use, we’ll add these back to your account or refund them.