Ensuring You Get the Travel You Paid For During the Coronavirus

Many of our customers have pre-paid for their travel and we want to ensure you do not lose out on the days you have paid for.

If you have an Easyrider consecutive days travel pass or mobile ticket and you have to self-isolate or are unable to travel for the foreseeable future because of the Coronavirus, we’ll ensure you get the full number of days you’ve paid for.

Easyrider Everyday and Easyrider Everyday Further

If you have any of these card types, we’ll pause your travel and add back on the number of days you couldn’t travel.

If your travel is purchased by your employer through a Staff Travel Scheme and deductions are made from your salary, please read the "Staff Travel Scheme" section below. If you pay by Direct Debit, please see below and do not complete these forms.

If you are a University Student with an Academic Year or Calendar Year product, we are only able to refund your travel. Please see Refunds below.

  • Notify us when you are self-isolating or unable to travel
  • We’ll pause the travel on your card
  • We’ll calculate how many days you have left on your card and add them back on to your card
  • Your days will start counting down again from the first date you present the card, which will set the new expiry date
  • To notify us, please complete this online form or you can complete and return this form to us by email [email protected]
  • Alternatively, you can apply for a refund - see below.

Refunds

The 10% admin fee applied to refunds on Easyrider travel will be suspended until further notice. If you wish to apply for a refund:

You can email it to [email protected]

Direct Debit -  Revised from 17th April 2020

If you are unable to travel for the foreseeable future, we recommend you cancel your Direct Debit.

We have temporarily closed the application for signing up to Direct Debits, whilst we process the high volume of cancellations and refund requests. We will re-open the application process once government restrictions are sufficiently relaxed. If you need to travel before then, please call 0115 950 60 70 and pay using a debit / credit card. Customers who have cancelled their Direct Debit since 1st March 2020 will be able to pay £55 per month for their travel, compared to the normal £58 price. When calling, please advise that you were a Direct Debit customer and the agent will check your card history.

If you are unable to travel for a short period of time because you have self-isolated, please get in touch when you are no longer self-isolating and we will reduce your next available direct debit payment by the number of days you didn't travel.

This will be calculated by the daily rate of £1.77 multiplied by the number of days you couldn’t travel.

For all queries, email [email protected]

Easyrider Anyday and Easyrider Anyday Further

If you have an Easyrider Anyday or Easyrider Anyday Further card, you don’t need to do anything. If you can’t travel, the days simply stay on the card and don't count down until you use the card again.

Staff Travel Schemes

We’ve offered employers the option to pause the travel and add back on the number of days that couldn’t be used for travel at a later date or a refund. Employers will decide which they are offering to employees.

  • Notify your employer when you are self-isolating or unable to travel
  • Your employer will contact us and we’ll pause the travel on your card
  • We’ll calculate how many days you have left on your card until the next renewal period and add them back on to your card
  • Your days will start counting down again from the first date you present the card, which will set the new expiry date

You will need to speak to your employer about how they are handling the monthly deductions from your salary.

Mobile Tickets

If you have activated a 5 consecutive days (168 hours) ticket and find you have to self-isolate, we will add complimentary tickets to your account for the remaining full 24 hour periods you cannot use.

For example, if you activate the ticket on Monday and then self-isolate from Wednesday, we’ll add 3 x 24 hour tickets to your account for future use.

Please ensure that you contact us immediately if you self-isolate to receive your complimentary days. Please email [email protected] and tell us the date you have self-isolated from.