Ensuring You Get the Travel You Paid For During the Coronavirus
Many of our customers have pre-paid for their travel and we want to ensure you do not lose out on the days you have paid for.
If you have an Easyrider consecutive days travel pass or mobile ticket and you have to self-isolate or are unable to travel for the foreseeable future because of the Coronavirus, we’ll ensure you get the full number of days you’ve paid for.
Pausing / Extending Travel
The arrangements for extending travel ended on Friday 31st July 2020. From 1st August 2020, you can apply for a refund on unused travel, see below.
If you have not used your Easyrider Everyday or Easyrider Everyday Further pass, you can apply for a refund for the unused travel between the last date you used your card and the expiry date for your card.
If you cannot remember the exact last date of travel, please write "since last used" in the box Date you wish your card to expire?
The 10% admin fee applied to refunds on Easyrider travel is suspended until further notice. If you wish to apply for a refund:
- Easyrider customers should complete and return this form.
- University students should complete and return this form.
You can email it to [email protected]
If you are unable to travel for the foreseeable future, we recommend you cancel your Direct Debit.
We have temporarily closed the application for signing up to Direct Debits, whilst we process the high volume of cancellations and refund requests. We will re-open the application process once government restrictions are sufficiently relaxed. If you need to travel before then, please call 0115 950 60 70 and pay using a debit / credit card. Customers who have cancelled their Direct Debit since 1st March 2020 will be able to pay £55 per month for their travel, compared to the normal £58 price. When calling, please advise that you were a Direct Debit customer and the agent will check your card history.
If you are unable to travel for a short period of time because you have self-isolated, please get in touch when you are no longer self-isolating and we will reduce your next available direct debit payment by the number of days you didn't travel.
This will be calculated by the daily rate of £1.77 multiplied by the number of days you couldn’t travel.
For all queries, email [email protected]
Easyrider Anyday and Easyrider Anyday Further
If you have an Easyrider Anyday or Easyrider Anyday Further card, you don’t need to do anything. If you can’t travel, the days simply stay on the card and don't count down until you use the card again.
Staff Travel Schemes
Please request a refund through your employer.
You can apply for a refund for the unused travel between the last date you used your card and the end date for the current travel your employer has purchased on your behalf.
You will need to speak to your employer about how they are handling the monthly deductions from your salary.
If you have activated a consecutive days ticket and find you have to self-isolate, we will add complimentary tickets to your account for the remaining full 24 hour periods you cannot use.
For example, if you activate the ticket on Monday and then self-isolate from Wednesday, we’ll add 3 x 24 hour tickets to your account for future use.
All mobile tickets expire 12 months after purchase. If you have a ticket that expired during lockdown that you couldn’t use, we’ll add these back to your account or refund them.
Please ensure that you contact us immediately if you self-isolate to receive your complimentary days. Please email [email protected] and tell us the date you have self-isolated from.