New NCT Website is Live!
273 days ago
Welcome to our new website.
Our previous site was 5 years old and showing its age, especially for those who are viewing it on a mobile device – which is now 90% of all the visitors.
We’ve also seen the way people use our site change, with people more interested in live bus times, journey planning and disruptions, which are now more prominent.
Our NCTX Buses App has proven very popular since relaunching in December 2016 and we’ve brought across some of those features for customers to take advantage of when surfing our site.
Next month, we’ll start upgrading our online Easyrider portal, where customers top up their cards and we will also be introducing the facility to order new Easyrider cards for the first time too, as well as shortening the time it takes for online top ups to reach your card.
To prepare for this work – and to enable the same favourites to be viewed in the App and on our website – we have had to make some back office changes to Customer Accounts as part of the new site launch.
Customers who top up their Easyrider online can continue to do so and should use the “Log In / Register” button at the top right of the page.
Unfortunately, all existing Favourites saved on accounts for use on the website have not been transferred across and you will need to set them up again, once per device. The old approach to saving favourite stops was often criticised for being too complicated and now, you’ll just need to tap the star at the top of a stop to save it. These will appear on the home page in the future.
The launch of our new website is the start of several exciting digital improvements coming in the next year, so keep an eye out for more news!