Nottingham City Transport’s App Top Rated in UK
1 month ago
City Operator of the Year, Nottingham City Transport has the top rated app of all UK bus operators.
A survey by Passenger Transport magazine of 85 bus-based apps, highlighted that with a rating of 4.8 (out of 5) from over 6,000 reviews, the NCTX Buses app scores highest across the country.
Launched in December 2016, the NCT app is used by hundreds of thousands of bus travellers each week for journey planning, timetables, checking service updates, live bus times and mobile ticketing.
Mobile ticketing has revolutionised paying for bus travel, with almost half of NCT’s all day tickets now purchased using the app instead of cash.
Anthony Carver-Smith, NCT Marketing Manager is excited by the survey and said, “It is testament to our long term partnership with our app and web partner, Passenger, that our customers are using and benefiting from the best bus app in the country. We have exciting enhancements coming over the next year, which will make our app even more useful for customers”
New readers being fitted to NCT buses for the forthcoming introduction of contactless payments will include bar code reading for mobile tickets, allowing an expansion of the ticketing range available on the app, to including longer term tickets.
Tom Quay, CEO at Passenger comments, “Nottingham is widely recognised as having a high-quality public transport network. Working closely with the team at NCT we have developed a digital roadmap that aims to make it easier to access the network with every app update. The daily feedback we receive from passengers helps us to turn great ideas into really useful enhancements for everyone. The recognition NCT has received for its fantastic app ratings is well deserved and a testament to the ongoing collaborative approach we have adopted together”
Simplification and auto-verification of student and under 19 customers, along with ‘live buses’ showing where all buses are on a map view are also in development.