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Protecting our Key Workers Together

1 month ago Wed 8th Apr 2020

Throughout the coronavirus outbreak, we have always followed government advice for the transport sector at all times.

We’d like to place on record our thanks to all customers who have been following the government’s social distancing advice to not leave their home, except for essential journeys.

As a result of that, there are 90% fewer people travelling by bus every day. This has massively reduced the interaction between people travelling on the bus and with our employees.

With only 10% of customers travelling compared to normal weekdays (and even less at weekends), the number of employees we need to work has also significantly reduced and 75% of our employees are now furloughed and safe at home.

For those employees who are still at work, ensuring essential journeys can still take place, you can help keep them safe by:

  • Only making journeys that are essential
  • Not travelling by bus if you feel unwell or have COVID-19 symptoms
  • Having your ticket, card or cash ready to pay before you board the bus
  • Boarding the bus one at a time

Social distancing allows for public transport use, but only for essential journeys. These measures ensure the risk to other customers on the bus is minimised and will ensure key workers in other sectors can travel. When travelling on the bus, try and sit 2 metres apart where possible and make use of the upper deck, where available too.

An earlier web article outlined what we are doing to keep our customers safe, but it's important you also know what we're doing to keep our key workers safe too.

NCT has protected its employees through:

  • The driver cab screens we’ve had for several years, which we’re applying a film to that will cover the holes
  • Enhanced cleaning of the driver’s cab and other commonly touched parts of buses (e.g. doors, poles, bells, card readers)
  • Providing our drivers with wipes to be able to clean their cab when there is a change of driver on the route
  • Providing access to wipes for employees across the company to keep their work areas clean
  • Providing our drivers and employees with the facility to top up their personal hand sanitiser bottles from a large tub we’ve been able to source
  • Providing our drivers and employees with gloves to use whilst working
  • Reinforcing the message that employees should wash their hands at regular intervals
  • Installation of additional hand sanitiser dispensers at entrances to all premises
  • Not giving change on the small number of routes which aren’t exact fare, so our drivers don’t handle any money
  • Removing the seats closest to the driver from use
  • Closing the Travel Centre and handling customer queries by telephone, email and social media
  • Spacing out employees who work in offices and depots to minimise their contact with each other
  • Ensuring employees who have received a 12 week shielding letter from the NHS are not at work
  • Regular advice, information and guidance on the steps employees should take to practice social distancing when at work
  • Regular communication and discussion with the recognised trade union, Unite

We will continue to follow all advice issued by the government and thank all of our employees – and our customers – for their support during this difficult time.

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Closure of Parliament Street

2 days ago 23rd May

Lower Parliament Street is now open