Easyrider FAQs
What Happens If I Lose my Card?
Don't worry - this is easily sorted!
Call us on 0115 950 60 70, visit the NCT Travel Centre or email us at [email protected]
Once you have informed us, we will cancel your card and issue a replacement card straight away. The new card will be set to the expiry date of your lost card. We regret any travel days lost or costs incurred prior to reporting the loss or collecting your new card cannot be replaced.
Replacement cards will be charged at £3 when collected in the Travel Centre or £4 if posted out.
What Happens If I Damage my Card?
Like your bank card or a driving licence, keep your Easyrider card safe and secure. Don't bend or chip it, otherwise you may crack the part of the card that our reader needs to read to accept it on the bus.
If your Easyrider card becomes damaged, you'll need to visit the NCT Travel Centre for a replacement card, which will be set to the expiry date of your damaged card. We regret any travel days lost or costs incurred due to a card being damaged cannot be replaced.
Replacement cards will be charged at £3
Can I apply for a Refund on my Easyrider?
You can apply for the refund here.
Refunds are available in accordance with our Refund Policy for Tickets and Passes, which you can view here. Refunds of partially used tickets or passes are subject to a 10% cancellation fee.
Can I share my Easyrider Card?
If your Easyrider card has a photograph on it, it can only be used by the person shown in the photo. If the card is used by someone who isn't the person shown in the photo, the card could be retained by one of our drivers or representatives.
Adult Anyday cards and the Easyrider Purse card, both of which do not have photos, can be used by anybody.
What ID can I use to Verify my Under 19, Under 22 or Student Ticket?
To ensure only those customers who are entitled to discounted travel can purchase these tickets, verification of an account is needed.
Examples of the ID we require is:
Student
A valid photo ID issued by their UK college or university that shows a course expiry date. NUS Extra, ISIC and TOTUM cards are not accepted. If using online verification, upload your single ID in one photo.
Under 19
A valid driving licence, passport or any other valid ID under the PASS scheme that shows your date of birth. If using online verification, upload your single ID in one photo.
If you don't have photo ID, you can visit our Travel Centre, who will accept a birth certificate, medical card or letter from your school that confirms your date of birth.
Under 22
Under 22s need to prove their identity, age and that they are a resident of Nottinghamshire.
You qualify if your postcode starts with:
- NG1, NG2, NG3, NG4, NG5, NG6, NG7, NG8, NG9, NG11, NG12, NG13, NG14, NG15, NG16, NG17, NG18, NG19, NG20, NG21, NG22, NG23, NG24, NG25
- DN10 4; DN10 5; DN10 6
- DN11 8
- DN22 0, DN22 6, DN22 7, DN22 8, DN22 9
- LE12 5; LE12 6
- LE14 3
- S80 1; S80 2; S80 3
- S81 0; S81 7; S81 8; S81 9
Or if you live in these specific postcodes:
- DE55 4PB
- DE7 5UA
- DE7 5UE
- DE74 2FS
- DE74 2GE
- DE74 2GW
- DN9 2EN
- DN9 2NR
- DN9 2NW
- LN1 2JN
- LN6 9ES
A driving licence verifies all three aspects we need to check and if using online verification, upload your driving licence in one photo.
If you do not have a driving licence, you will need to present two documents/proofs. If you are using online verification, please take a single photo that has both documents/proofs in the same photo.
We will need one from List A and one from List B:
| List A | List B |
|---|---|
| A valid passport or any other valid ID under the PASS scheme that shows your date of birth |
A document that shows your postcode, e.g.: Utility bill |