Do you have previous IT experience and want an opportunity to build a career in IT?
The IT Department are looking to recruit an IT Support Technician to join their small but efficient team based at our Parliament Street Garage, near the Arena, to cover maternity absence.
About Us
Nottingham City Transport is the biggest transport operator in Nottingham, with approximately 1,100 employees we provide a comprehensive network of bus services across the city, 7 days a week.
We are one the most successful Bus Companies in the UK and the only operator to have won UK Bus Operator of the Year six times. Our mission is to provide those we serve with a safe, reliable, value for money, integrated, public transport network which has the least impact on our environment.
Role Overview
Reporting directly to the IT Manager, you will assist the other IT Support Technician and the rest of the IT Team in providing IT support for NCT’s IT users.
What does that actually mean?
As an IT Support Technician you would not only be working on your own to build PC hardware or upgrade replace desktop and laptop computers, but will also be working with your colleagues to take ownership of helpdesk tickets; finding solutions either face to face or over the phone, whilst maintaining a high degree of customer service.
Working in collaboration with the other IT colleagues, you will gain hands-on experience across desktop support, Microsoft 365, hardware deployment, infrastructure support and business systems.
Other duties will include but not be limited to:
- Logging, troubleshooting and escalating IT problems when required
- Administering and maintain various IT inventories, audits and standard documentation
- Maintaining and developing the IT infrastructure in line with new user requirements within budgetary constraints
- Completing daily IT operational checks and downtime log
- Maintaining the IT Hardware Inventory, keeping the equipment records up to date and maintaining the disposed assets register, ensuring obsolete kit is disposed of correctly and audited
- Assisting the IT Team in the documentation of all standard IT processes in order to develop a full library of IT processes and knowledge base
- Using existing site plans to document and maintain the layout and locations of the NCT LAN and all connected devices
- Conducting user satisfaction surveys to identify any potential areas of weakness or areas for improvement of the helpdesk function
About You
You will have previous demonstrable experience working on an IT Helpdesk and have experience of working with 3rd party support teams. Delivering good customer service will be important to you.
You will have an understanding, experience of the IT call logging cycle and process, and of call escalation procedures. Flexibility is key in this role so you will be willing and able to provide out of-hours support when required.
In addition, you will:
- Possess an analytical / technical mind-set with proven troubleshooting skills
- Have a good knowledge of Microsoft 365 Windows 10/11, Active Directory / Entra ID,
- Have Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
- Have excellent communication, organisational and problem-solving skills
- Be able to work under pressure both on your own and using your own initiative and also as part of a team; taking direction where necessary
- Have a willingness to learn and drive systems forward
- Have a high level of accuracy and attention to detail; with good documentation skills
- Have previous experience working with databases and/or digital admin systems
As an added bonus, we would be delighted if the successful candidate holds a degree or other relevant, recognised qualification / certification in IT and has knowledge of crystal reports design.
Hours of Work and Benefits:
- £ 25,104 per annum
- Full time, Monday to Friday, 37 hours per week, 08:30 - 16:30
- Some flexibility required to work out of hours, on occasion, to meet the needs of the business
- Please note this is a fixed term for up to 12 months to cover maternity absence
- 25 days’ holiday per year plus 8 bank holidays
- Free travel for you and two nominees on all NCT buses
- Excellent pension scheme with 6% employer contributions
- Great health care package that includes dental and optical care with a range of other benefits
- Life assurance worth £10,000 (after 6 months)
How to Apply:
Applications are managed online. Before you apply, there are a few basic requirements:
- You must be legally entitled to work in the UK
- Basic skills in reading, writing and maths are important too
- All new employees have to undertake a medical assessment as part of the assessment process
As you complete the application form, remember this is your opportunity to sell yourself. Tell us as much about you as possible and why you want to work for NCT.
Closing date for applications is 15th November 2026. Interviews will be held on 23rd November 2026.