Journey Assistance Cards

Using public transport can be an off-putting experience for some passengers with disabilities and the CPT Code looks to help overcome this.

The CPT Code has been developed by Bus Operators and is endorsed by the Department for Transport. It aims to improve the interaction between passengers with hidden disabilities and bus drivers, as well as the passengers’ overall journey experience by;-

  • Introducing a range of Journey Assistance Cards which reflect different passengers’ requirements.
  • Delivering improved driver training regarding different passenger requirements and how to deal sympathetically when presented with a card.
  • Having a standard format of cards and messages across the bus industry making them instantly recognisable across the UK.

The Journey Assistance Card has been developed specifically to help passengers with hidden disabilities use public transport with confidence and remove the potential conflict or upsetting situations that can occur on boarding the bus.

Journey Assistance Cards

Nottingham City Transport has adopted the CPT Code and produced Journey Assistance Cards with a collection of messages relevant to hidden disabilities. These messages include giving you extra time to reach your seat, being aware that you may be deaf or visually impaired or need help when you get to your destination.

They’re very easy to use. On boarding the bus:

  • Show your travel card to the green card reader as normal or pay your fare
  • Show your Journey Assistance Card to the driver, to let them know you need assistance
  • Make your way to your seat or the bay and enjoy the journey

Journey Assistance Cards are part of a national code and you can use your Journey Assistance Card on services run by other bus companies.

How Do I Obtain the Cards?