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Mobile Ticket FAQs

How do I buy a ticket?

To speed up boarding, please purchase your ticket before you get on the bus. You do not have to use your ticket straight away and can purchase in advance (e.g. night before) of the day travelling.

  • Tap Mobile Tickets
  • Tap + Buy a Ticket
  • Choose from the list of tickets (your last 3 purchased tickets will show at the top)
  • Tap the price to buy
  • If you’re buying for someone else, tap ‘Buy this ticket as a Gift?’ (see below)
  • Complete the checkout

Once purchased, you have up to 12 months to use your ticket.

For Under 19 and Student tickets, you will need to be verified before you can use your tickets.

Why do accounts need verifying for Student and Under 19 tickets?

To ensure only those customers who are entitled to discounted travel can purchase these tickets, verification of an account is needed.

This applies to every customer and is done at the time of first purchase, so it is fair to everyone and we capture the end date for when the discounted tickets can be bought.

To be verified, please purchase a ticket and you will be prompted to upload a selfie. Once you have saved the photograph to your account, please visit the NCT Travel Centre with proof of age (for under 19) or student entitlement issued by your college or university that has an expiry date on it.

Only one verification can be in place on an account. Customers who wish to use mobile tickets for multiple children should consider setting up separate accounts for each child on their devices and using the ticket gifting option.

How do I activate a ticket?

To speed up boarding, please activate your ticket before you get on the bus (ideally when you can see it approaching).

You will need an internet connection to activate your ticket and because of the verification process to connect to our on-bus Wi-Fi, we recommend you use either your 3G/4G connection or Wi-Fi at work, office, home etc.

In the app:

  • Tap Mobile Tickets
  • Tap the ticket you wish to use
  • Tap Activate Ticket and confirm you wish you want to activate the ticket
  • The ticket will now show

Can I have more than one active ticket on my device?

Yes! It is possible to use multiple adult tickets through the same app account at the same time.

For example, 3 adults can board the bus and show 3 different active tickets to the driver at the time of boarding.

An adult and either a Student or Under 19 ticket can also be used at the same time.

It is not possible for more than 1 Student or Under 19 ticket to be active on the same device at the same time because only one of these can be verified on each account.

How do I present my ticket on the bus?

To speed up boarding, please activate your ticket before you get on the bus (ideally when you can see it approaching).

You will need an internet connection to activate your ticket and because of the verification process to connect to our on-bus Wi-Fi, we recommend you use either your 3G/4G connection or Wi-Fi at work, office, home etc.

When you get on the bus, just show the active ticket view to the driver – giving them enough time to check it – before taking a seat.

How long do tickets last once activated?

Once activated, your ticket will start to countdown. You only need to board the bus within the countdown period. If the ticket expires during your journey, that is not an issue.

Ticket activations last for:

  • Single – 15 minutes
  • 2 Trips – 15 minutes x 2, where each ticket can be activated independently
  • Day – 24 hours
  • 5 day – 168 hours

The half price versions of Grouprider and Network Grouprider both run from the time of activation until 04:29. These tickets can only be activated after 09:30 weekdays, but any time at the weekend and on Bank Holidays.

How do bulk tickets work?

Some tickets can be purchased in bulk.

Each ticket can be activated independently and the Mobile Ticket view will show you a countdown of how many tickets remain per bulk transaction.

How do I gift a ticket?

It is possible to ‘gift’ any mobile ticket to another account holder, which is especially useful for parents buying tickets for children.

The email address used for the account of the purchaser and the customer who is receiving the ticket as a gift must be different.

To send somebody a ticket as a gift, select ‘Buy this ticket as a Gift’ before confirming purchase. You can then enter their account email address and they will be sent an email explaining how to claim it on their device.

A 12 digit code is also generated, which you can share with the gift recipient.

How do I redeem a gifted ticket?

You need to have an account to be able to redeem a ticket. Create an account, if you do not already have one.

To redeem a gift code you have been sent:

  • Tap Mobile Tickets
  • Tap Redeem a Gift Code
  • Enter the gift code you have been sent
  • The ticket will appear on your device

I gifted myself a ticket by mistake, what can I do?

Don’t panic! You can retrieve the ticket by:

  • Tap Settings
  • Tap Gifted tickets
  • Copy the gift code or write it down
  • Tap Mobile Tickets
  • Tap Redeem a Gift Code
  • Enter the gift code you have been sent
  • The ticket will appear on your device

What happens if my battery dies?

It is your responsibility to ensure the battery on your device is charged so that you can show a valid ticket to board. If you cannot show an active ticket, you will need to pay for your journey on the bus. NCT will not reimburse these additional costs.  

Why has my account been suspended?

To prevent customers from sharing active tickets across multiple devices, the app keeps a record of all log-ins by device.

If it detects more than one login within a 24 hour period whilst an active ticket is present, an 8 hour suspension will automatically apply and you will not be able to use your tickets. NCT will not reimburse any additional costs as a result of an account being suspended.

We therefore recommend you stay logged in on your device at all times and use one device.

If there is an emergency situation where you need to use a second device and you are suspended, please contact us by calling 0115 950 60 70, emailing [email protected] or through our social media platforms, where we consideration can be given to over-turning the suspension.

I’ve purchased a ticket, but it’s not showing?

There are three common causes for this:

  1. You’ve accidentally purchased the ticket as a gift – see “I gifted myself a ticket by mistake, what can I do?”
  1. The transaction hasn’t been successful.

This is usually because the details entered at the time of purchase don’t match the details registered with the card issuer. Check all of the details are correct and try again.

Some card issuers still show these declined transactions on a statement and they will either delete them or credit back the money to the account. As NCT has not received this money, we are unable to speed up this process and it is dependent on your card issuer.

  1. Device Settings

Please ensure your device is set to the correct date and time.

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