NCT Launches Capacity Checker

4 months ago Fri 5th Jun 2020

Capacity Checker from NCT

We’ve added a nifty new feature to our live online bus tracking, which lets you check how busy or quiet your bus may be, so you can plan ahead.

Available on the NCT website and NCTX Buses app – clicking on a bus icon on the map brings up additional information about the bus including its capacity and features of the bus (e.g. Wi-Fi, USB chargers).

The capacity information is initially being collected from customers, who are encouraged to help each other, with those on the bus updating the capacity details in real time so those who are looking to travel can see how quiet or busy the bus may be.

In future updates, the information will be supported using historic and real-time passenger counting data from the ticket machine.

For those on the bus already….

Firstly, find your bus on the map.

You can access the map by clicking on Routes & Timetables and then your service.

If you have Favourites saved, you can access the map through a departure board by clicking on a journey where the live counter is.

Finding the bus on the map

Click on the bus route number and the additional information will show.

If no-one has previously shared capacity information for this journey, the information will show ‘unknown’ and this is where you can help other customers by telling them how busy the bus is.

capacity unknown on bus

Update the information by clicking on Let other passengers know and select the option which best describes the number of people on the bus.

You can also provide details on whether the wheelchair bay is occupied or not.

capacity known screen

You can change this information as the bus gets busier or quieter along its journey, by selecting Improve this information.

For those planning to travel…

Firstly, find your bus on the map.

You can access the map by clicking on Routes & Timetables and then your service.

If you have Favourites saved, you can access the map through a departure board by clicking on a journey where the live counter is.

Finding the bus on the map

Click on the bus route number and the additional information will show. This bus has been set by your fellow customers to have moderate capacity.

capacity known on website

You can change this information as the bus gets busier or quieter along its journey, by selecting Improve this information.