NCT Safer Travel Guidance for Customers

2 years ago Mon 28th Feb 2022

Version 11, 28th February 2022

This is the Department for Transport's Safer Travel Guidance for Passengers, designed to help you stay safe and protect others by controlling the spread of coronavirus (COVID-19).

You can view the full guidance here: which applies to all passengers – adults and children.

People with COVID:

There is no longer a legal requirement for people with COVID-19 infection to self-isolate. However, if you have any of the main symptoms of COVID-19 or a positive test result, the public health advice is to stay at home and avoid contact with other people.

Face Coverings:

There is no longer a legal requirement to wear a face covering. The government suggests that you continue to wear a face covering in crowded and enclosed spaces where you may come into contact with other people you do not normally meet.

Planning Your Journey:

Plan your journey and check your route to identify the options for reaching your destination. Try and travel off-peak if possible.

Before and during your journey, check for the latest travel advice or information:

On Your Journey:

Cashless payment methods are preferred - contactless, NCTX Buses app, Easyrider or Robin HoodOur exact fare cash payment method means you can still pay with cash. This applies to all NCT routes.

Have your fare, pass, contactless card or device, ticket or app ready when the bus arrives to minimise the time taken to board. Activate your NCTX Buses app ticket when the bus is in sight.

Help keep yourself, other passengers and our colleagues  safe by observing the following precautions:

  • wear a face covering, if you can
  • while waiting for a service to arrive, stay outdoors where it is possible
  • open windows for ventilation 
  • wash or sanitise your hands regularly - all buses have sanitiser near the doors
  • avoid touching your face
  • cover your mouth and nose with a tissue or the inside of your elbow when coughing or sneezing
  • dispose of waste safely
  • be aware of people who are pregnant, older or have disabilities, and who may require a seat or extra space
  • treat our colleagues with respect and follow instructions
  • when leaving the bus, wait at the red circle until the doors open

Guidance for people travelling with a wheelchair or pushchair:

Our buses remain available for people travelling with a wheelchair or pushchair and the usual guidelines still apply:

Our drivers will continue to deploy the ramp when required, but customers should wait at least 2m away from the door, to allow the driver to deploy the ramp and maintain social distance.

When getting off the bus, please press the bell and wait in the bay until the driver has deployed the ramp and then moved away from the bus, to give you social distance.

Guidance for people with sight loss:

Our buses remain available for people with sight loss and the usual guidelines still apply, which are available here.

When presenting your concessionary card or paying for your journey, our drivers will not be able to touch your card or cash. Ask them to guide you to the reader or coin slot.

All priority seats remain available, but some seats elsewhere on the bus are not available to allow for social distancing. This includes the sideways facing seats on all buses and the seat immediately behind the entrance doors on double decks used on most routes. If you need assistance finding an available seat, please ask the driver.

When alighting, please press the bell in good time and remain in your seat until the bus has stopped.

Further Information:

Contact us by emailing [email protected] or calling 0115 950 60 70