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Safer Travel Guidance for Customers

1 week ago Fri 15th May 2020

Nottingham City Transport – Safer Travel Guidance for Customers

Version 1, 15 May 2020

You can download a PDF version of this guidance here.

The Department for Transport (DfT) published Safer Travel Guidance for Passengers on 12 May 2020, which we are following in full. We are committed to revising this guidance as changes are made by DfT.

You can view the full guidance here: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers which applies to all passengers – adults and children.

Our teams are not responsible for the enforcement of social distancing so, please help us to keep everyone safe.

When thinking about travelling, you must STAY ALERT and this means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly
  • self-isolate if you or anyone in your household has symptoms
Government advice on staying alert

You should avoid using public transport where possible and if you do travel, you should think carefully about the times, routes and way you are travelling to stay safe.

As the Prime Minister explained, those who can work from home should continue to do so. This helps to ensure that public transport is available for key workers and those who cannot work from home.

You are very unlikely to be infected from walking past another person. Public Health England (PHE) recommends trying to keep 2 metres away from people, where possible, as a precaution. However, this is not a rule and the science is complex. The key thing is to not be too close to people for more than a short amount of time, as much as you can.

There are situations where this may not be possible, for example when boarding or alighting, on busier services, at busier times of day, when walking through bus stations and interchanges.

You MUST NOT travel on our buses if you:

  • are experiencing any coronavirus symptoms
  • are self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms
  • are clinically extremely vulnerable
  • are not making an essential, necessary journey
Rules of Bus Travel Updated

Planning Your Journey

Graphic showing do I have to travel?

Consider all other forms of transport before using public transport. Could you walk or cycle to your destination?

Before and during your journey, check for the latest travel advice or information:

Checking sources of info

Your journey may take longer than normal due to reduced capacity and social distancing measures and you must allow sufficient time if your journey involves changing buses or on to different forms of transport.

You may have to wait for the next service if you cannot safely keep your distance from other people.

If you can, travel at off-peak times (after 10am and not between 3pm-6pm) and try to take a less busy route, where possible.

Public Health England recommends keeping a 2 metre distance from other people, where possible. Where this is not possible, you should keep the time you spend near others as short as possible.

What to Take With You

Image showing face coveringIf you can, please wear a face covering if you need to use public transport.

The evidence suggests that wearing a face covering does not protect you, but it may protect our employees and other customers if you are infected and have not yet developed symptoms. This is most relevant for short periods indoors with other people.

Wearing a face covering is optional and is not required by law. If you choose to wear one, it is important to use face coverings properly and wash your hands before putting them on and after taking them off. Details here on how to make one and how to wear it.

Consider making a list of items to take with you and minimise the luggage you take. Our Travel Centre is currently closed and lost property cannot be reclaimed, except for essential items by appointment only.

The government advise that you travel with hand sanitiser, essential medicines, tissues and your phone.

Boarding the Bus

Image showing waiting 2m at bus stopsWhen waiting at the bus stop, keep 2 metres away from other people, where possible.

Please pay for your journey using a pre-paid method such as the NCTX Buses app, an Easyrider smart card or Robin Hood card.

Our exact fare cash payment method means you can still pay with cash. This applies to all NCT routes, including those where drivers normally give change and customers on the 1, 26 and 49 will need to pay with the correct money only.

Have your fare, pass, ticket or app ready when the bus arrives to minimise the time taken to board. Activate your NCTX Buses app ticket when the bus is in sight.

Wait for people to get off the bus before you board and only board the bus one at a time.

Where to Sit

We have removed some seats from use to assist with social distancing, but it is your responsibility to keep a safe distance from other people, when you can.   

There are situations where this may not be possible, for example on busier services and at busier times of day.

Wear a facial coveringIt is for these reasons that the government advice is to wear a facial covering.

When you can and space allows, you should:

  1. Sit in the window seat only
  2. Try and sit a row of seats away from other people, other than members of your own household. Sitting with people you live with will leave seats free for other customers.
  3. Make use of the upper deck, where there is one. On too many journeys, we’ve seen people downstairs and hardly anybody upstairs

Image showing where to sit

Wheelchairs and Pushchairs

Our buses remain available for people who have to make an essential journey, but there will be reduced capacity for pushchairs due to social distancing measures.

Our drivers will continue to deploy the ramp when required, but customers should wait at least 2m away from the door, to allow the driver to deploy the ramp and maintain social distance.

When getting off the bus, please press the bell and wait in the bay until the driver has deployed the ramp and then moved away from the bus, to give you social distance.

On Your Journey

Some routes may be busier than usual due to social distancing measures or changes to timetables.

Image showing facial coveringKeep your distance from people outside your household. Public Health England recommends keeping a distance of 2 metres, where possible. The key thing is to not be too close to other people for more than a short amount of time, as much as you can.

There may be situations where you can’t keep a suitable distance from people, for example:

  • when boarding or alighting
  • on busier services
  • at busier times of day
  • when walking through bus stations and interchanges.

In these cases you should avoid physical contact, try to face away from other people, and keep the time you spend near others as short as possible. If you can, wear a face covering on public transport.

Seats removed social distancingWe have removed some seats from use to assist with social distancing, but it is your responsibility to keep a safe distance from other people, when you can.   

Be aware of the surfaces you touch. Be careful not to touch your face. Cover your mouth and nose with a tissue or your elbow when coughing or sneezing.

Help keep yourself, our employees and other customers safe by:

  • respecting other people’s space while travelling
  • avoiding consuming food and drink on board
  • being aware of pregnant, older and disabled people who may require a seat or extra space
  • being aware that some individuals may have hidden disabilities
  • opening windows to allow a fresh air supply is consistently flowing through the bus

If any problems arise or you feel ill during your journey, speak to a member of transport staff. In the case of an emergency, contact the emergency services as you normally would.

If you need help, maintain a short distance from members of staff, where possible. If this isn’t possible, you should try to avoid physical contact and keep the time you spend near staff as short as possible.

Treat our Staff with Respect

Image showing treat staff with respectAll of our employees are key workers, ensuring that people who have to make essential journeys by public transport can do so, but they are not responsible for the enforcement of social distancing.

We are doing everything we can to protect them and you by providing them with face coverings, gloves, sanitiser, disinfectant wipes and reminding them to follow the guidelines on washing their hands and keep their distance, when they can.

Our drivers have worked behind screens for several years, which provides a physical barrier and we’ve also covered the ventilation holes in these screens for enhanced protection.

Please treat all of our employees with respect and follow the instructions they may give you and follow signage on the bus, which is in place for the safety of everyone.

Getting off the Bus

Image showing wait behind circleWhen getting off the bus, press the bell in good time and remain in your seat until the bus stops.

On the floor of our buses, there is a red circle where you should wait until the doors are opened. Once the doors are open, leave the bus as quickly as you can.

When getting off the bus, customers who travel in a wheelchair should press the bell and wait in the bay until the driver has deployed the ramp and then moved away from the bus, to give you social distance.

Wash your hands for at least 20 seconds or sanitise your hands as soon as possible, including for children.

What are NCT Doing?

Throughout the coronavirus outbreak, we have always followed government advice for the transport sector at all times, for both our customers and employees, and we will continue to respond to changes in guidance.

We must stress that there is a big responsibility placed on customers during the coming weeks and months in not using public transport where possible and if you must, you do so within the guidance outlined above.  The actions of customers is the biggest thing that will make a difference.

On bus, we’re taking our responsibility seriously and NCT will continue to:

  • review and implement government advice and guidance
  • communicate regularly with our customers
  • rigorously clean our buses, paying additional attention to the parts of buses that are most commonly touched, such as doors, poles, bells, card readers.
  • provide our employees with access to wipes, gloves, facial coverings and hand sanitiser
  • close off some seats on buses to support social distancing
  • reinforce messages to our employees about the expectations and requirements on them on the bus and when at work
  • monitor usage and loadings per journey and look at ways we can provide additional capacity, where resources allow
  • enforce that where any employees who show any symptoms or are living with someone who has symptoms that they self-isolate and do not return to work until they provide a negative test result
  • regularly communicate with our employees and recognised trade union, Unite

Further information:

Contact us by emailing [email protected] or calling 0115 950 60 70

 

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