Customer Services

It’s easy to contact us, whatever the reason.

To make comments, give praise or make a complaint please refer to our Passenger Charter.


Call us on 0115 950 60 70, we’re open 7 days a week:

  • 08:00–19:00 on Mondays to Saturdays
  • 09:00–17:00 on Sundays


Web Form

Complete the fields in the web form (on the right) which will be sent through to Customer Services.


Please send all enquiries and questions to [email protected].

Social Media

In person

You can also visit us at our city centre Travel Centre. We’re open 6 days a week:

  • 08:00-18:00 on Mondays
  • 08:00-17:30 on Tuesdays to Fridays
  • 09:00-15:30 on Saturdays


Write to us at: NCT Travel Centre, 5 South Parade, Old Market Square, Nottingham, NG1 2JS