Customer Services

It’s easy to contact us, whatever the reason.

To make comments, give praise or make a complaint please refer to our Passenger Charter.


Call us on 0115 950 60 70, we’re open 7 days a week:

  • 08:00–19:00 on Mondays to Saturdays
  • 09:00–17:00 on Sundays

Over the Easter weekend, we’ll be open 08:00 – 17:00 on Good Friday (14 April); open as normal on Saturday 15 April, closed on Easter Sunday (16 April) and open 10:00 – 16:00 on Easter Monday (17 April)

Web Form

Complete the fields in the web form (on the right) which will be sent through to Customer Services.


Please send all enquiries and questions to [email protected].

Social Media

In person

You can also visit us at our city centre Travel Centre. We’re open 6 days a week:

  • 08:00-18:00 on Mondays
  • 08:00-17:30 on Tuesdays to Fridays
  • 09:00-15:30 on Saturdays

Over the Easter weekend, we’ll be open 10:00 – 17:00 on Good Friday (14 April), open as normal on Saturday 15 April and closed on Easter Monday (17 April)


Write to us at: NCT Travel Centre, 5 South Parade, Old Market Square, Nottingham, NG1 2JS