Customer Services

It’s easy to contact us, whatever the reason.

To make comments, give praise or make a complaint please refer to our Passenger Charter.

If you have a comment about Robin Hood tickets or wish to report a broken/vandalised bus stop, shelter or ticket machine, please visit the Robin Hood website.


Call us on 0115 950 60 70, we’re open:

  • Monday-Saturday: 08:00 – 19:00
  • Sunday: 09:00-17:00
  • Bank Holiday Mondays: Closed

Web Form

Complete the fields in the web form (on the right) which will be sent through to Customer Services.


Please send all enquiries and questions to [email protected].

Social Media

In person

You can also visit us at our City Centre Travel Centre. We’re open:

    • Monday: 08:00-18:00
    • Tuesday-Friday 08:00-17:30
    • Saturday: 09:00-15:30
    • Sunday: Closed
    • Bank Holiday Mondays: Closed


Write to us at: NCT Travel Centre, 5 South Parade, Old Market Square, Nottingham, NG1 2JS